Terms & Conditions

📄 Agreement

By requesting a quote or booking a cleaning service through Clean Lease ("we", "us", "our") at cleanleaseperth.com, you agree to be bound by these Terms & Conditions. These terms apply to all cleaning services provided by Clean Lease in Perth, WA.

📅 Bookings & Quotes

• All quotes provided on our website are estimates only based on the information you supply
• Final pricing may vary depending on the actual condition of the property
• A booking is confirmed only after we contact you and confirm the date, time, and final price
• We reserve the right to revise the quote after inspecting the property if the condition differs significantly from what was described

❌ Cancellations & Rescheduling

• You may cancel or reschedule your booking at no charge with at least 24 hours notice
• Cancellations with less than 24 hours notice may incur a cancellation fee of up to $50
• Same-day cancellations or no-shows may incur a fee of up to $80
• We reserve the right to cancel or reschedule in the event of an emergency, illness, or circumstances beyond our control — in which case you will not be charged

🛡 Bond Back Guarantee

Our Bond Back Guarantee means:

• If your property manager or agent is not satisfied with the clean, we will return to re-clean the specific areas of concern at no extra charge
• The re-clean request must be made within 48 hours of the original clean
• The guarantee applies only to areas included in our original cleaning scope
• The guarantee does not apply if the property has been re-occupied, damaged, or modified after our clean
• The guarantee does not cover pre-existing damage, stains, or conditions beyond cleaning (e.g. mould requiring treatment, carpet replacement)

🏠 Access to Property

• You are responsible for ensuring we have safe and timely access to the property on the agreed date
• If we cannot access the property at the agreed time and are not notified in advance, a call-out fee may apply
• Please ensure utilities (water, electricity) are connected at the property on the day of the clean
• You or your representative do not need to be present during the clean, but must make arrangements for key access

💳 Payment

• Payment is due on or before the day of the clean unless otherwise agreed in writing
• We accept bank transfer, cash, and other payment methods as agreed at time of booking
• Invoices not paid within 7 days of service may incur a late payment fee
• Prices include GST where applicable

⚠️ Liability

We take great care in every clean. However:

• We are not liable for pre-existing damage, wear and tear, or items that break due to age or fragility
• We are not liable for any indirect, consequential, or special losses arising from our services
• Our total liability in any circumstance is limited to the cost of the cleaning service provided
• We are fully insured for public liability — a certificate of currency is available upon request

🔁 Changes to These Terms

We may update these Terms & Conditions from time to time. The current version will always be available at cleanleaseperth.com/terms.html. Continued use of our services after any changes constitutes your acceptance of the updated terms.

📞 Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: book@cleanleaseperth.com
• Phone: 0452 143 790
• Location: Perth, WA, Australia
• ABN: 15 880 305 204